TICKET OFFICE MELTDOWN BY MR WHIPPY

Not a good week for the ticket office. First it seems that up to two thirds of the auto cup payments for Hoffenheim at home failed and fans were asked by the club to process the payments themselves; then the sales announcement for the away game told fans that they could collect or have tickets posted special delivery – except when you went to buy, the only option was to collect. The available for collection date (now called “fulfilment” – what American clap trap is that?) was provided via a link – except the only information was about Watford tickets. And finally, for the Hoffenheim home tickets, as they went on sale, “collect” was the only option. Except if you went to the ticket office to collect on the Friday i.e. 2 days after the initial sale, you were told they were being posted out.  I don’t think it is the ticket office to blame, but whoever runs the website isn’t dancing to the same tune.  Or someone has forgotten the season has started. Oh, I forgot – anyone travelling to Hoffenheim straight from Watford would have had to receive their tickets by last Friday – except those being posted weren’t being sent till the same Friday. And if you bought your tickets on the Thursday the collection day was Saturday – so how could you be at Watford? Why didn’t they just tell us to collect our tickets in Germany? Much easier all round.”

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